Complaints can be submitted directly at the Block Panchayat office. The usual procedure is for the complaint to be received and forwarded to the concerned officials or the Standing Committee.

Complaints regarding services, schemes, benefits, administrative lapses and the like related to local self-government institutions can be raised through the concerned institution.

Through the systems of the Local Self-Government Department of the Government of Kerala, complaints can be submitted and information on the follow-up action on a complaint can be obtained.

When submitting a complaint in writing, include the subject, details of the incident, the remedy sought, and relevant documents. Keep the receipt / acknowledgement number safe.

If no action is taken within the stipulated time, higher authorities such as the District Panchayat, Local Self-Government Department, District Officials and Ombudsman can be approached.

To obtain information such as what action has been taken on a complaint, where the file is, and what the decision is, an application can be made under the Right to Information Act.